Love It or Return It from Portugal?
1 answers
0 comments
Hi John/Ryan sounds good to me, and reading the spec. you seem very proud of the product. However, just one question - does your excellent money back guarantee extend to us living in Portugal?
Pretty obviously you would not deliver here, but I can get one way transport for about £30 from anywhere in UK. If you are prepared to pay one way, in the event that we don't get on with the mattress, we'll pay the return.What do you think. For info, I weigh 70k and my wife weighs 56k. Is this medium firmness?
Thanks for all the help, sorry to keep going on, but it is a big purchase and I'd like it to be right.
.
Hi Brian,
Thanks for your follow up.
We are indeed proud of all our mattresses as our feedback can help to affirm.
When people such as yourself asks for advice on a particular product we give our opinion the best we can without actually knocking or deriding the product. That is why we ask you to check for yourself the build quality and component weights of the mattresses that you mention.
Only in this way will you see that when you compare them to our collection the differences in quality of build alone becomes only too apparent.
The Artisan range is our current top of the range being traditional pocket sprung mattresses constructed with natural fillings.
We stake our hard earned reputation on this range by saying you just cannot get a better range of mattresses for your money.
The springs alone, because they are calico encased, hand nested and hand formed will be placed and utilised to suit your exact weight requirements - softer for your wife's body weight, and slightly firmer for yours.
| Bodyweight | Spring tension |
|---|---|
| Upto 16 Stone / 50-101kg | Medium (1.4mm) |
| 16 Stone / 101kg Upwards | Firm (1.6mm) |
| Available in Bespoke Products (Please Call) | Soft (1.2mm) |
In regards to delivery we can sell to anyone but shipping outside of the UK needs to be arranged by you at your own cost. Similarly, if you then have to utilise the 60 day love it or return it guarantee then again it needs to be arranged by you again at your own cost.
I hope this helps but if you have any further queries please don't hesitate to contact our office on 0161 437 4419.
Kind Regards, John and Ryan.
Newsletter
Enter your email to join our newsletter. We’ll send you occasional news and mattress expertise.