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For Dora at Trustpilot
7th April 2012

Which mattress for a light person

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A customer asked

Hi :) First a huge thanks for a great site packed with detail and straight talking!

I am on the hunt for an ~ £550 kingsize mattress and am having problems comparing your suspension product and the Harrison 'Alder'. The Alder is currently available for ~£800 but we all know how this works and sooner rather than later it will drop into my budget range (the sales guy basically said so). Harrison seem to make a big thing about natural components and don't even mention 'white fibre' in the product description but I'm wary of this after having read your site ;) In comparison, your suspension product opts for foam and polyester layers which at first glance (and following your advice) suggests a lower quality product. On the flip-side, I really would like to say thank you for the service you provide by buying from you rather than from a sales guy for a reseller and perpetuating the whole farce of sales and marketing spiel :) Your comments would be most useful to me. More generally and related to my consideration of a suspension spring product, I'm only 11 stone and so I would also be interested to know if you think I'd be better off with a standard pocket-spring product. Thank you in advance for your advice!

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admin Answered 6 months ago

Hi Robert.

The difference between our Pocket Suspension and The Harrison's Alder are worlds apart.

The Harrison's Alder being a more well built produced model.

To say anything different would be completely ignorant and wrong.

However, there is about £300 price difference between the two.

Comparisons between the Alder and our Artisan Naturals - or even our Artisan Tailored Pocket - would be more beneficial to you and without a shadow of a doubt I would say both the models I mention would be far superior.

To opt for a 'standard' springs/" title="pocket spring">pocket spring rather than calico encased is of course a reduction of quality.

The only benefit is the lower price but this will equate to a reduction of comfort as the calico springs can be tailored precisely to your weight.

John and Ryan.

Thank you very much for your honest reply to my questions :) If the sales person isn't fibbing then I expect the Harrison Alder to drop to around the £550 price similar to a sale last year where a friend of mine picked up an Appleton (which, I believe, the Alder replaces).

I am afraid while I'd love to have the money for an Artisan mattress it is not realistic for me to spend over £600 and one of the Alder's good points is the suspension spring system - a version of which, of course, you have with the Sequence Suspension.

However, as I queried before (and I'm sorry if I was not clear in this) I would highly value your opinion on whether at 11stone I would really benefit from a suspension spring system or whether I should instead look for a single-layer pocket spring product with more comfort layers instead.

I note that you mention suspension spring systems are most beneficial to heaver customers.

You have also made numerous comments about new / additional products in the pipeline - I don't suppose you could hint at all, could you?

;) Hi again Robert.

Once again I doff my cap to Harrisons and openly acknowledge that their Revolution Spring in Spring suspension unit is far superior to our (or anyone elses ) Suspension unit.

The critical and crucial part of this is can you really get The Adler Kingsize for £550 ?

If you can then you have found a considerably better built and specced mattress than our, or indeed anyone elses offering.

You have to bear in mind that the average retail price for this is in the £700 ball park and like I said, if this was the case then our Artisan Tailored Pocket becomes a viable comparison model.

We are currently in the process of producing three equivalent like for like models of models from the Vi Spring range.

For starters these will probably be The Herald Superb / Regal Superb and probably The Elite.

Hopefully these should be online by end of July once we have confirmation of prices.

John and Ryan.

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