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For Dora at Trustpilot
17th August 2015

Pillow top made of memory foam concerns

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A customer asked

Hello, I've just taken delivery of a 'Comfort 2200' mattress from Marks & Spencer (£1199.00). It's described as consisting of a double layer of pocketed springs. I was surprised, when it turned up, to see it was a pillow top mattress.
Marks & Spencer's website showed a regular mattress - this has now changed to show, correctly, a pillow top. Prior to purchasing, I'd done some research and decided to avoid a pillow top. Since it was their mistake, M&S have offered to take it back or refund me £50. I haven't slept on it yet and, since it was in their sale, the bed will ultimately cost me around £550 instead of the regular retail of £1200.
However, I have concerns about these beds. I don't like the idea of 'memory foam' which is what I think the pillow top is made from. I am around 85 kilos and, although the bed won't be used that much, I'd like to get decent wear from it. The bed looks rather luxurious and I'm tempted to keep it but ... What do you think? Many thanks for a really helpful website.

JohnRyanLtd Answered 6 months ago

Hi John,

As you are no doubt aware, we are vehemently opposed to pillow tops for the reasons detailed within our site.

Even though you are likely to have spent less than half of the suggested retail price on this bed, this may turn out to be a false economy, as you will no doubt have to replace this mattress in the short term once the pillow top fails.

How much to spend on a double mattress? What can I expect for my money?
Under £500 Will not get you much at best a 13.5 gauge open coil/cage sprung with a thin polyester layer or a solid foam mattress.
£500 Entry level spunbond springs with some form of synthetic upholstery. Usually one sided mattresses.
£750 The beginnings of a basic pocket springs unit with 800 – 1000 count. No substantial amount of filling other than foams and synthetic materials. Two sided models.
£1000 Should get you away from most low ranges and into the mid-range pocket spring models.
£1250 Should get you a decent pocket sprung mattress with some Natural Fibre content.
£1500 Should get you many manufacturers mid-range models with Natural Fibres
£1500-£2000 Should get you a Hand Made primarily Natural Fibre Quality Mattress
£2000+ You should expect 100% Natural Fibres and Traditional Hand Made Construction Method.
£5000+ A Bespoke Hand Made Sleep System, High-end Spring Units & Featuring the Worlds Most Luxurious Natural Fibres.

I assume your purchase was made on-line without physically trying this mattress in store, based on the surprise that the pillow top gave you.

Personally, I would take the refund option and look at our Origins Pocket 1500 mattress, which for your body weight would provide a medium feel.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

The details of this mattress are provided on our site and I would ask that if you have any more specific queries regarding this product that you call our office.

Kind Regards Gary

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