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For Dora at Trustpilot
5th December 2016

Mattress comparable

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Scott Miller

Hi, I am looking to get a new mattress and have seen a Staples grandeur mattress which has 2250 Pocket springs and is 4/5 in terms of firmness.
I find the mattress is comfortable and but slightly above what I am willing to spend (£900 + £40 delivery from local store). I have been recommended your company and was wondering what a comparable mattress would be in your range? Naturally I am worried that I have not tried your mattress before potentially buying, do you offer a trial option to Northern Ireland?

JohnRyanLtd Answered 6 months ago

Hi Scott,

 

Thank you for your enquiry.

 

The first thing to say is that we do not make a comparable mattress to the one you refer to for two reasons.

 

The first reason being that it is a pillow top mattress, which we do not make nor recommend.

 

Secondly, the description of the upholstery used is vague in terms of the GSM (grams per square metre). In addition, we have no knowledge of the criteria used in the firmness ratings applied to products in Bensons and so cannot say whether we have a similar feeling product to offer.

 

When advising upon a new mattress we take into account body weights, preferred feel and budget and although you have provided an indication of the latter of these, it is difficult for us to make a specific recommendation without the other two pieces of information.

 

Having said that, by making an assumption that you are of average body weight (9-17st), we would suggest that you require a mediums spring tension / feel mattress. On that basis, we would direct you to view the two best selling products from our pocket sprung ranges, which are the Origins Pocket 1500 and the Artisan Naturals.

 

The Origins Pocket 1500 has a standard medium tension pocket spring with man made upholstery providing an overall medium feel, whereas the Artisan Naturals can have the spring tension selected as soft, medium or firm, as required and has 85% natural upholstery.

 

 

With regard to the ability to try our products before buying, we offer a 60 day "love it or return it" guarantee on all our products, including those delivered to Northern Ireland. Please note, however, that there is a delivery charge to Northern Ireland and if you need to utilise the returns guarantee then you will also need to pay the return shipment fee. We endeavour to match the customer to the product and in 96% of cases we get this spot on, which is why we are confident to offer this guarantee.

 

We trust that the above is of assistance to you, but if you require any further advice or guidance in respect of our products, please call our office on 0161 437 4419.

 

Kind Regards, John and Ryan.

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