Settlement on sleepeezee mattress
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Could it not be a cover for a badly made mattress?
I've had 2 Sleepeezee 6'0 ft mattress (Vancouver & Vermont) from Furniture Village. The last one having 'settled' so much that I can no longer sleep on it. The first one they just replaced without sending anyone out, the second one started to sag after 4 months so they sent a technician from FIRA who said the bed had been damaged around the edge but that hadn't caused the sagging. He then told me that the settlement in the 'most weighted areas' was 'natural' and that 22mm in 4 months is normal!
If a mattress is guaranteed for 5-6 years then 22mm every 4 months makes for a very uncomfortable mattress!
If someone had told me when I bought the mattress that it would start to sag then I would not have continued with the purchase. I suffer from back pain and this mattress has made it worse. We had a cheap ikea mattress that lasted 8 years and just became less supportive, it certainly never felt like I was sleeping in a hole!
I've written to FV telling them that the mattress is not fit for purpose but they will not refund me as the technician's report (of which they kindly sent me a copy!) says the settlement is natural... it's got cop-out written all over it as far as I can see!
Not giving up yet though!
Will let you know how I get on. Claire.
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Hi Claire,
We can completely understand your frustration in this matter. Nobody wants to be returning mattresses because they are becoming unusable.
You don't say whether the mattress was a one or two-sided model. If its a one-sided then you will be limited with the amount of rotating you can do to even out normal settlement.
We have a handy care guide here which lays out how to maintain your mattress and when to turn it (every month to ensure even wear).
We note the mattress has settled 2.2cm already, which sounds about right for a mattress. It shouldn't keep on settling as there is only so much any fibre will settle and compress. It always reached a tolerance.
If it is a pillowtop mattress then you may be experiencing the dreaded drawback of such a model. Which we have written extensively on here.
If you can provide some more detail we maybe able to better help.
All the best
John & Ryan
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