Hi Colin,
 
Thank you for your question.
 
Tufts are a mattress detail found usually on high-end traditional mattress models. Tufts are essential and an indicator of a quality mattress.  Mattress tufting is a traditional method of ensuring that the upholstery layers within a mattress stay where they are meant to be. Tufting pulls together each upholstery layer through the spring unit and then binds it at each side, usually with a wool pom-pom. It ensures the mattress is uniform and gives a tufted feel to the surface with symmetrical undulations. 
 

 
For the most part, people don’t feel mattress tufts as they are not meant to be felt, especially in heavily upholstered mattresses like John Ryan By Design however some people are highly sensitive to these tufts and therefore would need to sleep on a mattress that does not contain these.
 
I hope this assists however please do not hesitate to ring our office for further advice on 0161 437 4419.
 
Kind regards Julie