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For Dora at Trustpilot
24th June 2016

New Super King Hypnos mattress is too soft causing back ache.

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Steven Hoare

I have recently purchased a Hypnos pocket sprung, pillow top mattress and after 6 weeks use I'm finding it too soft causing back ache. The retailer will not exchange and so I'm looking at a way of firming it up. Is there a firm mattress topper I can buy which will resolve this? I am 16 stone and 6'2". Thanks in advance

JohnRyanLtd Answered 6 months ago

Hi Steven,

Thank you for your question.

Mattress toppers are applied to provide a softer feel to a mattress, there is not a topper available which will make your mattress feel firmer. The base that you have the mattress on top of will effect the overall feel of the mattress. A sprung Divan will slightly soften the overall feel of a mattress. Our Artisan base offers the option of either a pocket sprung unit or a bonnel coil, in theory both options do the same job, the pocket sprung is the more superior option. If you place a mattress on a sprung slatted base, it will feel slightly firmer than when placed on your sprung divan base. In addition, if the gaps between the slats exceed 3″ we advise that you board over the base using a thin piece of MDF or Plywood. Pegboard can also be used to aid ventilation, though bear in mind the weight of the mattress and what it is resting on. If the base has sprung slats we would advise that the horizontal slats are boarded over. If you place your mattress on top of a platform top divan, like our Contemporary Platform divan, it will firm up the overall feel of the mattress slightly.

The other alternative, may be to look to replace the mattress with a firmer product and sell the Hypnos and recoup some of your money. We have two different pocket sprung ranges, The Origins range is the synthetic fibre range and The Artisan range is the natural fibre pocket sprung range. The springs within a mattress are to support an individuals body weight, the correct spring tension is dictated by an individuals body weight.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

I would advise that you look at something with a medium upholstery. The Origins Pocket 1500 is the medium feel model in the Origins range.

 

John Ryan By Design Origins 1500
1 300gsm Wool
2 750gsm Very Soft Polyester
3 500gsm Polyester Pad
4 One Inch Foam Insulator Layer
5 1500 Spun Bond Pocket Springs

The Artisan Naturals is described as the 'true medium' of the Artisan range. The Naturals is our most popular, unbeatable model with 85% natural fibres. Containing a huge GSM of fillings, including wool and mohair, on a Calico Pocket spring unit. This medium feel hand crafted mattress is where we stake our reputation as ‘The Mattress Specialists'. The closest comparison we can make to the Artisan Naturals is the Vi Spring Regal Superb.

 

John Ryan By Design Artisan Naturals Vi Spring Regal Superb
1 1200gsm Blended British Fleece Wool and Cotton. 900gsm Blended real Shetland Isle Fleece Wool and Cotton
2 Hairproof Cambric Cover Hairproof Cambric Cover
3 1250gsm Rebound Poly Cotton 1200gsm long stranded Horsetail blended with British Fleece Wool
4 1500gsm 100% Pure Mohair 1000gsm Bonded British Fleece Wool and Cotton
5 1600 Calico encased Pocket Springs [ 49mm ] [1.28mm ] 1720 Calico encased Pocket Springs [48mm ] [1.28mm ]
Total GSM 3950gsm 3100gsm

If you require any further information or you would like to discuss the suitability of our products please give the office a call on 0161 437 4419 to speak to our friendly team of advisors.

Kind regards,
Amy.

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