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For Dora at Trustpilot
4th January 2017

Looking to replace.

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Elisabeth A L Marciniw

What should I be looking for in a new mattress - preferably natural fibre/pocket springs? I am 5 feet 4" - weigh 10 stone. Had not been aware prior to reading info on your site that a single mattress will feel firmer than a double, etc - there was no single to try in-store, only a 5 foot. (Which I 'visited' x3 for 15-min lie-on each time) Since receipt of single end of Sept have found it much firmer/too firm, thus uncomfortable, too narrow (still domed in the middle!). 90 cm is NOT 3 feet - measurement also includes the side seams, which is not part of the sleeping surface, thus making that even smaller. A clear cheat for sure. Harrison Spinks/Somnus no return policy, claim the spring tension is correct thus no fault - situation now in the hands of the Ombudsman. Meanwhile, I am looking for another bed ? should opt for a 4 ' - don't want to make another expensive mistake. Also looking to go for a bedstead rather than another divan. Your Artisan range sounds interesting...

JohnRyanLtd Answered 6 months ago

Hi Elisabeth,

Thank you for your enquiry, we are sorry to hear of the issues you have with your current mattress.

The mattresses in our Artisan range contain natural upholstery combined with pocket springs. With your particular body weight, we would suggest that you opt for a medium spring tension and all the products in this range can be made 4ft (small double) size with a 6ft 3in length.

 

Artisan Luxury mattress

 

Although we would pair any of these mattresses with a firm edge sprung base, they can be used on a slatted base, provided that the area is covered to prevent ridging occurring as result of the mattress dipping into the gaps between the slats. We only make divan bases. All of our products are covered by a manufacturer's guarantee together with our own 60 day "love it or return it" guarantee.

Please view the products in the Artisan range and in particular the best seller in that range, the Artisan Naturals and then call our office on 0161 437 4419 to discuss the suitability of this product or any other in the range for you.

Kind Regards.

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