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For Dora at Trustpilot
3rd March 2017

Help in choosing Artisan Range

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Vonny

Hi, I need your recommendation for your Artisan range pocket sprung mattress, I am a 53 kg woman, 163cm who sleeps with my husband with the same height around who weighs around 80 kg. My husband prefers a firm mattress. I am a side sleeper, he is a back sleeper. So we bought Heirloom Pocket Sprung mattress from Bensons which came in soft, medium and firm tension. It comes with pillow topper sewn to the mattress. We bought the firm one. It turned out to be too firm for me, so I exchanged it for soft tension. Unfortunately after a few weeks, the mattress has became too soft for me and gave me upper back pain. And I could no longer exchange it anymore. I was so disappointed that Bensons wasn't really helpful. Back then, I am used to sleep in coil spring mattress, so I noticed when we have the heirloom pocket sprung mattress, I feel tension/pressure to my head (upper ear) when trying to sleep ( I am a side sleeper). I feel this head tension on both the firm and soft mattress, is this normal? or maybe I am not suitable for pocket sprung mattresses?. I am thinking to buy Artisan range now, but so confused as it comes with Medium, Medium/Firm, Firm. and there are so many ranges of Artisan from Soft to firm. Please can you help me with my questions. There's so many good reviews in your company, so thinking to try. Thank you so much! _ Vonny_

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