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For Dora at Trustpilot
29th January 2012

Problems with Vi Spring Apsley mattress

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A customer asked

I literally got a vi-spring Apsley firm delivered yesterday. It's on a cheap Ikea slatted base. Before I was sleeping on a cheap, open sprung £180 mattress for 3 years. I've always had a terrible back that needs massaging nightly and a microwave wheat bag placed on. I tested the firm and medium and by the advice the salesman gave me bought the firm. I woke up in the middle of the night with my lower back in agony!

To sleep again I had to heat up the micro bag. I expected a great nights sleep after spending almost £2000!

Is there anything I can do?

I don't have much money after all that on a mattress. Thank you for any help!

.

admin Answered 6 months ago

Hi Diana.

I really do you think you should give your new mattress a bit more of a chance.

It is generally understood that it does take a little time for your body to adjust to a new mattress. I have had a look at The Apsley spec and there is nothing there that I can point to as being the culprit for your discomfort. I am assuming your bodyweight is not overly above average, and the fact that the salesman recommended a firm would indicate he took this into consideration. Your body weight subjectively determines the overall spring tension.

If you are finding this mattress to be on the firm side [you think a medium or soft would have been more comfortable] then consider the use of a topper to take the edge off the firmness level whilst the mattress breaks in slowly and naturally.

 

A good initial test is to place your duvet under the bottom sheet and see if that helps.

Please let us know how this progresses as it will help many other people with the same problem.

If you have any further questions, please don't hesitate to contact the office on 0161 437 4419

John and Ryan.

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