fbpx Skip to content
For Dora at Trustpilot
5th July 2017

what is normal wear and tear.

Comment Check Icon 0 answers Comment Icon 0 comments
jacqueline isitt

we purchased a superking mattress. Within two weeks an extreme raised ridge developed down the centre with puckering of the cover. The manufacturer provided us with a replacement. The same problem began to appear almost immediately. The manufacturer has offered yet another like for like replacement. We are unsure whether to accept this. The man who delivered the replacement said that as soon as a mattress had to be slightly bent to get up the stairs it would never be the same. We are not sure whether to accept the replacement or ask for a refund and look for a new mattress elsewhere. We would be grateful for your advice. The mattress is pocket sprung with a memory foam and wool topper.

No answers yet

Newsletter

Enter your email to join our newsletter. We’ll send you occasional news and mattress expertise.