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Hi Linda, Thank you for your question. We are increasingly receiving enquiries regarding delivery outside the UK mainland. Any of our products can be delivered to a location of your choice on the UK mainland, with onward transmission to France being your responsibility. The easiest way to facilitate your… Read More
Hello There, Thanks for your question. I am sorry to hear of your current mattress woes. It does seem as though the 3 year old mattress has failed in some way, which is why there is a sag in the middle. With your… Read More
Hi Clara, Thank you for your question. We have recently started supplying ottoman bases, but unfortunately, we do not make a 4ft version, however, we do make a standard double (4ft 6in). As you are probably aware from viewing our site, we only supply products which represent quality and value… Read More
Hi there, I would suggest contacting the retailer where you purchased the frame from to see if they can obtain a replacement central support bar for you from the manufacturer. If they are unable to assist, I do not think a wood replacement would be suitable as the weight tolerance… Read More
Hi Alicia, The Artisan Luxury, while being available in soft, medium and firm spring tensions, does have the softest upholstery layers and with your body weights and previous preference, is not a product that I would recommend for you. When selecting a mattress, you need to find the spring tension… Read More
Morning Marion, We certainly can help with this request as we have zip and links in a number of options. At your weights, I would only recommend having a soft spring tension for you and a medium for your husband. This doesn’t mean the mattress will be soft medium, it… Read More
Hi Pepiejot, Thanks for your question. Ideally, we would need to know your son’s exact weight to fully advise and what kind of feel he prefers in a mattress. However, our Origins and Artisan mattresses are suitable for use with Ottoman bases so maybe… Read More
Hi Httk, Thanks for your question. Sorry to hear you’re struggling with your shoulder. It sounds like you’ve been struck by the pillow top failure issue we write so frequently about. Pillow tops can look and feel absolutely fantastic at first, but once they settle or dip… Read More
Hi Kevin, Sorry to hear your wife is struggling, no wonder, that model is as firm as can be. It features a super firm gauge open coil spring system, you can read about why these are a bad idea and flawed here. Without your weights, its going to be… Read More
Hi Tim, Thank you for your question. We have 1000 pocket springs (in a kingsize) in our Artisan Pocket Sprung edge divan base. We have an article all about mattress bases here which goes into far more detail which may be of use to you! I hope… Read More
