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Hi David, Our web site has been undergoing some development in the last few days, meaning that some variations were not available or visible on site. That development has now been completed and you should be able to access the dual tension options therein. If you do… Read More
Hi Barbara, Thank you for your question. All our products are delivered to a room of your choice, unpackaged, assembled if necessary and all the packaging taken away. We will not take your old mattress away and it may be best to contact your local authority… Read More
Hi Karen, It is not possible to say whether a new John Lewis product or any other product on the market will provide you with the same level of comfort afforded by the Renoir mattress because neither John Lewis or other manufacturers disclose the full details of… Read More
Hi there, With your particular weight differential, I would suggest that you opt for a split tension mattress, firm for you and medium for your partner. Such products are available in our Artisan range in king size and above either in a one piece or a zip and link set. Read More
Hi Paul, Thank you for your question. I note from our records that you purchased the Artisan Bespoke 002 in a medium spring tension, which is appropriate for your particular body weight. It is possible to use an electric over blanket with our Fusion products and it may well be… Read More
Hi Jeni, Thanks for your question. All our bases, including the Ottoman, come with a standard 12 month guarantee. All of our products are then separately covered with our 60 day love it or return it guarantee; This is a no quibble policy meaning that… Read More
Hi Tim, Thank you for your question. Unfortunately for the time being, we are not able to construct the solid Latex mattresses due to an issue with the quality of the Latex but we are hoping to re-list these mattresses in about 16 weeks times. The main difference between the… Read More
Hi Les, Ahh, the dreaded heat of memory foam. Unfortunately, some people really struggle with memory foam because it relies on heat to mould and soften. It’s its blessing and its curse. You’re going to struggle to completely remove the heat from a memory foam mattress but you can… Read More
Hello l.r.reynolds, Thanks for your question. Sorry to hear of your pains with your current mattress. At your body weight we would never recommend a firm mattress – This will definitely only make any existing pains worse or cause them where they don’t… Read More
Hi Shelagh, Because pocket sprung mattresses usually have several layers of upholstery together with the metal pocket sprung unit, this tends to make them heavier than foam products. Having said that some memory foam or latex products themselves are on the heavy side… Read More
