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This is my archive

Comparable softness/support

Hi Dawn,   Thank you for your enquiry via our website.  As you will no doubt be aware, the published details of both your current Millbrook mattress and the Enchantment 3000 are vague in the extreme making any form of recommendation or comparison impossible.     Our Artisan… Read More

overheating

Hi David,   Thank you for your enquiry via our website. Memory foam is renowned for heat retention and in fact it requires body heat to be able to mould to the shape of your body, however, it then tends to emit this heat back to the user making… Read More

Broken back which mattress

Hi Beverley,   I would have normally suggested that you look at buying a latex or hybrid foam mattress to replace your current one, however, I note you are restricted by budget. In that case, it may be worth looking into obtaining a natural fibre… Read More

Ottoman with Artisan Luxury?

Hi Rob, All our Artisan mattresses are usually paired with a true edge sprung base and the ottoman bases are new to our range and will make any mattress placed upon them feel slightly firmer. This new base option has been designed to cope with the weight of all… Read More

Does a Hybrid foam mattress have a smell similar to memory foam?

Hi Alicia, I am sorry to hear of your problems with the pungency of the Eve mattress. Hybrid foam is entirely man made and will have an associated smell generated in the chemical process of production. In addition, there may be a further odour eminating from the chemical fire… Read More

Delivery

Hi Amanda, Thank you for your enquiry via our website. Usually, when people have access issues, we recommend opting for a zip and link set of mattresses, which can be made in king size and above. However, this may still not be an option with your restricted access and… Read More

Artisan range – dual tension

Hi David,   Our web site has been undergoing some development in the last few days, meaning that some variations were not available or visible on site. That development has now been completed and you should be able to access the dual tension options therein. If you do… Read More

delivery

Hi Barbara, Thank you for your question. All our products are delivered to a room of your choice, unpackaged, assembled if necessary and all the packaging taken away. We will not take your old mattress away and it may be best to contact your local authority… Read More

Old John Lewis Renoir replacement

Hi Karen,   It is not possible to say whether a new John Lewis product or any other product on the market will provide you with the same level of comfort afforded by the Renoir mattress because neither John Lewis or other manufacturers disclose the full details of… Read More

Recommendation required

Hi there, With your particular weight differential, I would suggest that you opt for a split tension mattress, firm for you and medium for your partner. Such products are available in our Artisan range in king size and above either in a one piece or a zip and link set. Read More