Finding my new soft vi-spring mattress uncomfortable
Hi John
Bought a Vi Spring Realm King size from Furnture Village and took delivery three days ago. I was advised by the sales lady that by our weights, I’m 9 1/2 stone and my husband 11 1/2 stone that I needed soft and my husband medium so I followed that advice. I have had back problems for many years and recently had a back op so my reason for buying a new mattress is because the one I was replacing had a huge dip in it and made my back ache. After three nights, I am finding the soft side so painful that I cannot sleep on it, the pain woke me up at 2:30 and so I transferred to the medium side to try it out and managed to sleep the rest of the night on it. I phoned customer services at Vi Spring and they told me I have to suffer this mattress for a minimum of 30 days, preferably 90’days, are there any grounds that I can insist on them replacing this sooner with medium both sides?
Many thanks Vivien .
Hi Vivien.
You can look at this in two ways.
1.
You are fortunate that you have purchased a Vi-Spring mattress and they do offer you the opportunity to return/exchange if not completely satisfied.
There are many readers of this site who are stuck with a mattress they have purchased from the Bed Sheds with absolutely no recourse for exchange.
2.
The thirty day wait period is there for a reason and incidentally, we also subscribe to this way of thinking. We advise you give it a week or two to sleep on it to properly try it. Lying on it for a night will not give you a true feel for the mattress. If you think of a new mattress like a new pair of shoes you need to let it bed in slightly and allow our self 1-2 weeks to truly get used to it before deciding if it is right for you or not. Especially if you have had your previous bed for a number of years you will have been used to its feel and profile, a new bed will feel different at first. When you change from your old mattress to a new mattress it is usually quite a shock to the system and an element of time is required for your body to adjust.
There are many anecdotes in the feedback section of this site to affirm this.
The mattress you have purchased (I am assuming it is the Bedstead Realm) is quite a soft mattress build: [Official Description: 1,350gsm bonded British fleece wool and cotton, overlaid with 300gsm British fleece wool, 200gsm bamboo and finally 900gsm of blended British fleece wool and cotton.
1.52mm wire springs, 54mm in diameter] I would be in agreement with the salesperson taking your weight into consideration and the spring tension and diameter it all points towards the soft for you and medium for your husband.
| Bodyweight | Spring tension |
|---|---|
| Upto 16 Stone / 50-101kg | Medium (1.4mm) |
| 16 Stone / 101kg Upwards | Firm (1.6mm) |
| Available in Bespoke Products (Please Call) | Soft (1.2mm) |
However .., your recent back operation should have been brought into the mix and personal preference (firmer or softer) should override the weight v tension logic.
I feel your initial discomfort may prove to be justification for an exchange to a medium tension – but I really would advise you wait out the thirty day period to ensure your discomfort is not the new mattress syndrome.
Finally, Vivien, I would spend the final two weeks sleeping on your husband’s medium side to ensure that this also is the correct tension for your requirements.
You will soon know whether or not it is the mattress that is exacerbating your condition or an acceptance that your back will always be a source of discomfort no matter what mattress you sleep on.
If you require any further information please do not hesitate to contact the office on 0161 437 4419.
Kind Regards
Michaela
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