Hi Jean, for the benefit of other readers it will be important to point out that Vi-Spring is deemed to be the premier mattress manufacturer in this country.

They also lay claim to manufacturing the most expensive bed at £52.000 ish! They are also the only major manufacturer who will detail the components used in their mattresses by weight. That said, they also have a moral duty to stand by their reputation and in all cases of the customer, dissatisfaction has an obligation to do the right thing.

After all, you purchased this mattress based on the performance of your 20 previous years of Vi-Spring luxury - so what has happened? The mattress you have concerns with has a retail price of around £2000 (Prestige Range) and even though this is no small amount of money it can only buy you a Vi-Spring mattress from just above their bottom of the range. However, you have also bought a mattress based on Vi-Springs reputation for quality. Looking at the fillings used for the primary and supportive layers [primarily wool and cotton] they [will] compress over time.

I personally would have thought that measures would have been taken to reduce the occurrence bearing in mind that it is manufactured by a company of worth and generations of experience. And this is what makes me think that it was probably your choice of comfort level [medium] that could be a candidate for your complaint. Taking into account the length of spring, mattress depth and fillings weight as best I can, the tensioning of the tufts would have been less taut than say on the firmer option. In contrast, making the tuft strand shorter the fillings will be compressed further [thereby creating a firmer tension because there is little room left for any movement whatsoever] and so settlement would only start to occur slowly and naturally with time and age.

Finally, bear in mind that this mattress has a lifetime guarantee. It really is unlikely that the components have failed and so the only other conclusion would be a manufacturing fault - either through design or assembly.

Your sleeping habits/personal preference will then determine how you would like the mattress to feel in the comfort layers. This is where you will achieve the feel you are looking for (soft/medium/firm). Do you know if you have a preference for a soft, medium or firm?

If you do not, I would advise to go out and try the;
Vispring Devonshire - Soft in upper layers - Comparable with the Artisan Luxury
Vispring Regal Superb - True medium in upper layers - Comparable with Artisan Bespoke 004
Vispring Herald - Firm in the upper layers - Comparable with the Artisan Bespoke

Please let me know how you get on and what the reasons for the indents actually were.

If you have any further questions please don't hesitate to contact the office on 0161 437 4419

John