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For Dora at Trustpilot
24th January 2013

January Sales and beds?

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A customer asked

In the process of buying my first house and thought that Jan sales would be a good time to start buying beds/mattresses/furniture while the sales were still on. I weigh 60kg. A friend recommended Dreams so I went to the local branch 2 days ago just to have a look. I tried lying on several mattresses and found the Slumberland Whitby king sized to be quite comfortable- 1200 pocket sprung, with a layer of memory foam on top, no turn, comfort level - firm. When I tried to leave the store saying that I would think about it, the salesperson became quite pushy. He offered me a discounted price of £700 ( £90 off the advèrtised sale price of £799 with an apparently original price of £1800) for the Whitby mattress and said I would be mad to leave as the sales would end soon and that he could not offer me the discretionary discount if i came back another day. I then ended signing for 2 beds, 2 mattresses - the king sized Whitby, as well as their entry level double-sized pocket sprung- the Poppy (£270) for the spare room. Decided that it had been impulsive buy as soon as I got home, as theirs were the first shop i had visited, sent them an email within 9 hours of the purchase( as I have to cancel within 24 hours to get a full refund) and returned to the store as well to confirm this verbally. Was told that I would have to phone customer services on an 0844 number, at my own expense to cancel. Left grumpily. Customer services eventually rang the same day in response to my cancellation email, then offered to take another £75 off the purchase if I kept the order. They also threw in free assembly of the beds. I can't decide if I should persist with cancelling the order or keep it. what do you think those mattresses should be retailing for?

I am also rather concerned about rumours that they might be going into administration Thanks. .

admin Answered 6 months ago

Hi Jen.

 

Thank you for your enquiry. Cancel immediately. You are rushing into this, maybe because at sale price, it seems you are getting a good deal, and your money can be spent more wisely.

 

What really annoys me is that The Whitby (£799. Kingsize: January 2013) description does not even tell you the depth of the memory foam contained - just the scandalous hyperbole of "Key filling of memory foam with pressure relieving qualities". If you do not know where your money is going then you obviously have no way of being able to tell if you can get better - and I can assure you, you can.

 

I don't think Dreams are going into administration but has been put up for sale. I think the deadline date is 8th February. Do not be fobbed off about cancellation. If you experience any difficulty phone your local trading standards for advice.

 

Kind Regards

John and Ryan.

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