Hi Georgia,

 

Thanks for your question.

 

My main concern is that with your weight differential you should have a split tension mattress, Soft for you and Medium for your partner.

 

Bodyweight	Spring tension
Upto 16 Stone / 50-101kg	Medium (1.4mm)
16 Stone / 101kg Upwards	Firm (1.6mm)
Available in Bespoke Products (Please Call)	Soft (1.2mm)

 

As I understand it you have a mattress, which is neither one nor the other and it would appear that it is too soft for your partner causing back pain.

 

Laying on a bed in a showroom for a short time is no substitute for using a mattress for up to eight hours per night, irrespective of the gadgetry used to persuade you that it will be fine.

 

Unfortunately, it is not possible to firm up a mattress which is too soft with the application of a Mattress Topper. Toppers are normally added to provide an extra comfort layer and soften the overall feel.

 

 

It may be worth contacting Bensons to see if there is anything they can suggest in terms of a replacement, but remind them of your body weights and that a soft medium across the board is not suitable and should never have been suggested in the first place.

 

I hope that this helps but if you have any further queries please don't hesitate to contact our office on 0161 437 4419.

 

Kind Regards, Lee.