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For Dora at Trustpilot
6th April 2019

Are your tall headboards the only ones you sell?

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A customer asked

We recently purchased your Pocket 1500 mattress and have been very happy with it. We have it on a Warren Evans slated wood base. After a few weeks the wood base started to creak at every movement even though all fixings are tight. Does this imply that the mattress may be too heavy for this base? We had no problem with the previous mattress.
If we do have to purchase a new base from you, your headboards are rather tall which we don't like, are these the only headboards you sell?

Michaela Long Answered 8 months ago

Hi Liz,

Thank you for your enquiry.

Due to the amount of fillings in our upholstery layers our mattresses are on the heavy side. This could be why your slats are squeaking.  You could try placing some MDF or plywood over the slats to give the mattress a uniform surface.

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The height of our headboards depends on which base you choose. For the Origins base, the headboard is 54 inches and for the Artisan base, Contemporary Platform base and the Ottoman base the height of the headboards are 50 inches. We can make one that is not so high but it would be a bespoke item. This would incur an additional charge and would not be covered under our '60 day love it or return it' guarantee.

Also our John Ryan bases take standard fixtures for the headboards, if you see a headboard elsewhere that you like you could always opt for that instead as long as it has standard fittings.

I hope this was helpful and if you would like any further information please do not hesitate to contact the office on 0161 437 4419.

Kind Regards
Michaela

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