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For Dora at Trustpilot
5th March 2015

Problems with Vi Spring mattress

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A customer asked

Hi Last year I purchased a Vi Spring Elegance Bedstead mattress, medium.

Although I was told to persevere the mattress caused me severe pain across my shoulders.

I was offered an exchange to a firm.

This is worse.

I am now left with an expensive mistake .I am looking to purchase a new mattress I now have a new John Lewis sprung edge divan and need advice for the best mattress to suit I am 5’11” and 14 1/2 stones and the bed is a king size The most comfortable mattress I’ve slept on is a Stearns and Foster, plush pillow top Sealy Posturepedic I am really concerned that the wrong choice will be another expensive mistake and would appreciate your advice please I would prefer NOT to have memory foam Kind regards Ben >

JohnRyanLtd Answered 6 months ago

Hi Ben,

Thank you for your enquiry.

I am sorry to hear of the issues you have had with your Vi-Spring mattresses, however, I would advise extreme caution in purchasing a one sided pillow topped one as a replacement. This is because when the top flattens, the whole mattress will need to be replaced. The alternative would be to purchase a double sided, pocket sprung mattress and if required, a separate topper.

I note that you originally purchased a medium tension mattress, which is the tension we would have advised given your body weight.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

I certainly would not recommend a firm mattress, which is what the Posturepedic would be. Experiencing aches and pains in your shoulders is a telltale sign that the mattress is too firm!

We compare our Artisan range to some of the Vi Spring models. The Artisan Naturals is described as the 'true medium' of the Artisan range. The closest comparison we make to this model is the Vi Spring Regal Superb.

 

John Ryan By Design Artisan Naturals Vi Spring Regal Superb
1 1200gsm Blended British Fleece Wool and Cotton. 900gsm Blended real Shetland Isle Fleece Wool and Cotton
2 Hairproof Cambric Cover Hairproof Cambric Cover
3 1250gsm Rebound Poly Cotton 1200gsm long stranded Horsetail blended with British Fleece Wool
4 1500gsm 100% Pure Mohair 1000gsm Bonded British Fleece Wool and Cotton
5 1600 Calico encased Pocket Springs [ 49mm ] [1.28mm ] 1720 Calico encased Pocket Springs [48mm ] [1.28mm ]
Total GSM 3950gsm 3100gsm

The sprung base that you now have would make any mattress placed on it feel softer and more forgiving.

If you would like to discuss the suitability of our products for yourself please call the office on 0161 437 4419 to speak to our friendly advisors.

Kind regards,
Amy.

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