Replacing an Otty mattress that is uncomfortable to sleep on

Hi Leighann,

Thanks for your question about replacing your Otty mattress. We get a lot of people that complain that Otty and other 'bed in a box companies' products are not suitable for them. Usually, this is due to the heat retention of memory foam and also the fact they can feel quite dead when compared to a traditional pocket sprung fibre mattress.

Ideally, we would need to know your body weight and height to fully advise. However, from the Staples collection at Bensons that you like we can make an estimated guess! As these are in a similar price range to our Artisan range of pocket sprung mattresses.

Word of warning about Pillowtop Mattresses:

The Staples Bespoke Collection of mattresses from Bensons are all primarily one-sided pillow top models. We don't make nor design any mattresses with pillowtops. This is because they are a primary point of weakness and fail incredibly quickly after their initial comfort. Watch the guide below for more detail on this issue.

Mattress Recommendation for Back & Side Sleeper:

We would recommend you have a look at our Artisan Naturals model if you're a back and side sleeper. This is because it offers a true medium feel in the top comfort upholstery layers. Ideal for side and back sleepers who need a bit more support than a front sleeper.


It's 85% Natural Fibre and has a Calico Encased Pocket Spring which is available in 3 spring tensions depending on your body weight. It's two-sided so you'll get twice as much life out of this model than any one-sided boxed or pillow top mattress.

1 1200GSM BLENDED BRITISH FLEECE WOOL AND COTTON
2 HAIRPROOF CAMBRIC COVER
3 1250GSM REBOUND POLY COTTON
4 1500GSM 100% PURE MOHAIR
5 1600 CALICO ENCASED POCKET SPRINGS [49MM ] [1.28MM ]
TOTAL: 3950GSM
DEPTH: 27-30CM

If you want that super soft sink pillowtop feel you can always add a removable wool or feather topper to this to get that feeling without the drawbacks. This is because you can take the topper off, shake and re-fluff it and replace it over time if needed. With a pillowtop, you can never do this.

Please let us know if you need more guidance and we will be happy to help on 0161 437 4419.

All the best
John & Ryan