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For Dora at Trustpilot
8th October 2012

Soft medium or firm?

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A customer asked

having sampled many beds to try and establish a firmness I like the differance as to what is a firm or medium mattress between manufacturers is astounding.

the firmness on one manufacturers mattress has been to firm while another manufacture has been okay.

Similarly with a medium mattress, one is okay while another is to soft, what a rigmarole.

I was surprised however that you cannot recommend a manufacturer whose standard of firmness is similar to yours so i could test it, the thought of purchasing a mattress that is either to firm or soft is casting doubts on me to buy one of your beds.

I am likewise surprised that your openness does not permit potential purchases to visit your premises and look at the product you keenly promote.

.

admin Answered 8 months ago

Hi Vincent,

 

Thanks for your question.

 

Different retailers will have different construction methods and as such that is why they will all have different firmness ratings and feels.

 

We do have comparison models for our ranges except for the Origins range. Most retailers don't disclose how they construct so we struggle to compare or draw any sort of comparison because we have no information to make an informed decision on.

 

Luckily, there are retailers like Vi-Spring, Tempur and Dunlopillo that do disclose how they construct so this is why we can compare our Artisan, Hybrid and Fusion ranges to them respectively.

 

 

Our mattress-guide/" title="spring">spring tension guidelines are below as this is one of the 2 elements to any pocket sprung mattress;

 

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

 

We are an online only retailer so don't have a showroom of our own. As such we don't have public liability insurance to allow people on to our premises.

 

However, this is the main reason we have our 60 day love it or return it guarantee for your peace of mind.

 

I hope this has answered your questions fully but if you do have any further queries please don't hesitate to contact our office on 0161 437 4419.

 

Kind Regards, Lee.

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