Vi Spring mattress complaint

Jo asked
2nd April 2013

Hi John I really need your help. About 10 years ago I bought a vi spring superking bed and mattress. It’s a sort of sleigh bed design but the bed base is a divan (upholstered, springy rather than wooden slats). Within weeks we complained to the store that the mattress had sagged at either side but was still lovely and firm in the middle (we regularly fought over who should get the middle of the bed!). Long story short the mattress was deemed fit by the retailers expert, so even though we had spent £000’s we threw it away. We then bought an ergo flex memory foam mattress and put this on the divan base…and we hate it. We’ve plodded on for years with it, I have lower back pain every morning and we have at last decided enough is enough and we want to buy a new mattress. Your website is amazing and I think that we will buy from you as your info is very helpful and we can try at home and return if necessary. So can you confirm that (a) As the vi spring divan base seems ok I can just buy a mattress to go on top. (b) Should I buy a mattress topper to go on top of the mattress to aid comfort. (c) which of your mattresses do you recommend?

I think that ‘medium’ firmness would suit us. I’m 5’8″ and 11 stone, hubby is 5’10” and 12.5 stone. Budget up to £2k. Thanks v much .

1 Answer
Lee Staff
answered 9 years ago

Hi Jo.

I’ll answer your questions in order: (a) Absolutely – Applies to all mattresses.

(b) Absolutely – Applies to all mattresses.

Not only to enhance the comfort but also to prolong the life of the mattress.

If you think about it, mattresses do come in for a lot of stick and all you are doing is protecting it and caring for it.

Mattress protectors are OK but for the price difference it makes sense to add something a bit more substantial to give you an ‘additional’ layer of comfort / protection that can be replaced as and when those all too familiar accidents happen!

Ryan and I – We’re men, and there have been more times than I care to remember when I have come home drunk and ..

well, you get the picture.

Protect and care for the mattress in any way you can is the order of the day, you’ll be so glad you did.

(c) Medium firmness, I agree.

You have quite a healthy budget so your shopping around can be quite specific.

Go to John Lewis and Furniture Village.

I would personally opt for our Artisan Bespoke – there really isn’t any valid reason to go more.

 John Ryan By Design Artisan BespokeVi-Spring Herald Superb
1500gsm British Wool1200gsm Blended British Fleece Wool & Cotton
21200gsm Blended British Fleece Wool and CottonNA
3Hairproof Cambric CoverHairproof Cambric Cover
41200gsm Pure Horsetail NA
51200gsm Horsehair1200gsm Horsehair
61000 gsm White Cashmere Insulator1000gsm British Fleece Wool
71600 Calico encased Pocket Springs [49mm] [1.28mm] 1476 Calico encased Pocket Springs [51mm] [Gauge: 1.42mm]
Total GSM5100gsm3400gsm

Your weights are average so you have more than enough support, and the comfort layers are substantial enough without you sinking right through them to the springs.

Couple this with a good quality feather and down topper and you will not be looking for another mattress for a very long time.

As for your original Vi-Spring I must agree with the findings – even though I haven’t seen them!

I’m sure you know by now that Vi-Spring removes the perimeter rod edge that is on most mattresses, thus leaving the entire spring unit entirely flexible.

There are two reasons for discussion about this: 1.

Is this the right way to do it?

I now believe Yes.

Previous responses to comments about this I say that I can see no just reason to remove it after production as it detracts from the edge support.

Thinking about this logically, and speaking to people who know about these things, I have come to the conclusion that Calico springs need a free reign to settle without hindrance.

Within a month or so, the springs will be finding their own place in a mattress, evident from comments who said their mattress was slightly short of the base and within a month or so, it settles to fit perfectly.


If it is deemed to be right to remove the perimeter edge – why do we not remove ours?

The cause of your complaint to Vi Spring is the reason.

To remove the perimeter edge on the (Calico) mattress is reducing the amount of edge support (Hand Side Stitching alone is not strong enough to cope).

It doesn’t matter when your mattress / bed is 7′ or 8′ because you are not pushed to the edge.

Even SKS, as you have found out, is not a considerable amount of room for two people, and as you go down the sizes, the more edge support you have becomes even more important.

Good comment Jo.

I’m sure if the edge support on your previous Vi Spring mattress had been a little more substantial, you would still be sleeping soundly on it today.

John and Ryan.