Hi Jayne,

Thanks for your question.

I am sorry to hear of the problems you are experiencing with your Eve mattress one of the boxed foam mattresses similar to Casper. Although they list their range as one size fits all it’s almost impossible for one mattress to suit all sleeper types, body weights, heights and comfort preferences. We always advise this claim to be taken with a pinch of salt as in reality you need to work out how your Eve mattress will feel for you and you alone which none of their retailers really explain.

The cause of your back issues may well be that the mattress, although indent free, is in fact too firm for you. If you’re not used to memory foam and it’s densities then you’re probably not best matched given your backache. It sounds like you need a more forgiving comfort later rather than the firmness and moulding of the Eve mattress. People often complain to us that with these boxed mattresses they get stuck in one position during the night which makes them develop back ache due to pressure loading during the night.

I cannot explain why it keeps moving down your divan base, but find it unlikely that it is due to you not replacing it when you bought your new mattress.

I would suggest that before returning the mattress, you enquire of the retailer what tension/feel the mattress is and if firm, you should look to exchange, if possible, for a medium tension mattress. If you are still under the 100 day guarantee then you should be absolutely fine to return it or swap it - I can't comment definitively however as I don't work for the retailer you purchased from.

If your options are restricted when you do contact them then why not check out our own products. We have 2 ranges of traditional pocket sprung mattresses (Origins and Artisan); The Origins range has synthetic fibres whereas the Artisan range has natural fillings. We'd guide anyone to the Artisan range who identifies as a hot sleeper as the natural fillings provide a cool sleep surface.

We then have our Latex and Hybrid Foam ranges; These ranges are ideal for pressure relief with the Latex bouncing back to it's shape a lot quicker and the Hybrid range giving a more progressive sink.

I hope this has answered your questions fully but if you do have any further queries please don't hesitate to contact our office on 0161 437 4419. Our office is open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.

Kind Regards, Lee.