Do you cover the 10 year mattress guarantee or is it through companies such as Castellan or Home Serve?

Hi James,

Thanks for your comment on our John Ryan By Design mattress guarantees. Along with our 60 day love it or return it guarantee we also offer a full guarantee on each model. See at the bottom for each models exact mattress guarantee.

Our guarantees differ from other bed companies as we don't offer proportional warranties but traditional guarantees. That means if the mattress fails then we do a full repair or replace. Rather than the dubious percentage back of the original cost vs the number of years you've used it for.

We've written extensively about these hidden charges with mattress guarantees here. You can read more about some of the hidden costs.

Mattress Inspections:

We do use companies such as Homerserve to come and inspect any potential faulty mattresses. They will come out take measurements and write a report on the mattress. If its deemed to have developed a fault then we will either repair or replace at our cost, not yours. There's no cost for the inspection or any remedial action.

John Ryans Mattress & Bases Guarantees:

Origins Comfort 2 Years
Origins Reflex 2 Years
Origins Pocket 1500 3 Years
Origins Pocket Latex 7 Years

Artisan 1500 5 Years
Artisan Tailored Pocket 7 Years
Artisan Naturals 10 Years
Artisan Bespoke 004 10 Years
Artisan Luxury 10 Years
Artisan Bespoke 10 Years
Artisan Bespoke 002 10 Years
Artisan Bespoke 003 10 Years
Artisan Sublime 15 Years

Fusion 3 7 Years
Fusion 4 7 Years

Resilience 1 2 Years
Resilience 2 2 Years

Natural Cot Mattress 5 Years

Mattress Toppers 2 years

Bases & Headboards – Come with a 12-month guarantee.

Please note: Divan Bases, Toppers & Headboards are not covered by the ‘Love it or return it’ unless of course faulty or damaged in which case we will replace.

https://youtu.be/3-Pno_9qR2M

If you need any more assistance please get back in touch on [email protected] or 0161 437 4419.

Sleep well
John & Ryan