We received this interesting question from a reader about the possibility of an allergic reaction to the horsehair contained in our mattresses. The topic is self-explanatory, but as you will see the response was extremely difficult to answer with any degree of certainty.
Question on allergy advice from a customer
Have you had any feedback from Allergy Advice UK and Enkev regarding the above subject? [alll about horsehair]
We are considering which one of your mattresses to buy at the moment and are very interested your high-end artisan 02 but me having allergies and my other half being asthmatic we would need to know of the likely hood of any of the natural products within the mattress causing us any problems.
Also, how would a customer stand if they did invest in one of your 100% natural mattresses and find out that once tried they found that they did have an allergic reaction?
Kelston 2014/09/01 at 18:31
Our closest comparison: Artisan LuxuryExperience pure comfort from £1045
Reply to customer on mattress allergy advice
We display all the components of our mattresses on our site in order for potential purchasers to make a personal, informed and educated decision. In regard to individual allergic reactions, it would be up to the buyer to establish for him/herself whether or not the product is suitable for them.
We must admit, and thanks for reminding us, we did not have any response to the emails we sent out. As time went by we forgot to chase them up and, therefore, have no direct response. Incidentally, though, through general internet browsing, we were intrigued by the various levels of sensitivity to allergens from sufferer to sufferer. We also noted that allergens would have to enter the respiratory and /or be in direct contact with the skin. Please feel free to educate us further on this.
One of our nephews is dangerously allergic to peanuts and I am acutely aware of the additional measures of daily care to avoid contact. However, we must admit to a lack of knowledge of any allergy triggers possible that would / could be contained in any of our products. We would like to invite yourself and others to contribute further to this area. Use the ask a question function to raise or inform us of allergy considerations. This post was started to garner more questions and discussion specific to this area of concern. As a start, we shall be sending component samples of all our hair products to allergy advice UK and ask them whom in their opinion could give us the answer to your question.
As a response to your final question, the love it or return it guarantee gives you 30 days to return if the mattress wasn’t as expected. For any reason!
We would advise that if you have known allergies to a component or components, buying a mattress with it in is probably not currently the best idea! Hopefully, a response from AA UK will be able for us to categorically say one way or the other. In the meantime, however, we wouldn’t take any liability or responsibility for any allergic reaction given that we clearly state precisely what’s incorporated in all our mattresses. We advise people with allergies that if in doubt they should avoid any trigger components that they know they are allergic to.
This is a very good comment and I look forward to finding out more on this distressing subject. Please feel free to contribute further, this is going to be very interesting.
John & Ryan